Terms and Conditions

Welcome to Pooja House. By accessing our website (https://poojahouse.com/) or purchasing from us, you agree to abide by the following Terms and Conditions. Please read them carefully.

1. General

  • This website is owned and operated by Pooja House.
  • By using our services, you agree to be bound by the terms stated here and in our associated policies.

2. Products

  • We deal in pooja essentials including dhoop, incense sticks, camphor, pooja kits, and related accessories.
  • All product descriptions and images are for representation only. Variations in packaging or color may occur.

3. Pricing and Payment

  • All prices are listed in INR and inclusive of applicable taxes unless stated otherwise.
  • We accept online payments via secure gateways. Cash on delivery (COD) may be available based on your location.

4. Order Acceptance

  • Orders are subject to acceptance and availability.
  • We reserve the right to cancel or refuse any order due to stock limitations, incorrect pricing, or suspicion of fraudulent activity.

5. Intellectual Property

  • All content, images, product descriptions, and design elements on this website are the intellectual property of Pooja House and may not be used without prior permission.

6. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages arising out of your use of our website or products.

7. Governing Law

  • These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts in India .




Privacy Policy

At Pooja House, we value your privacy and are committed to protecting your personal information.

1. Information We Collect

  • Name, contact number, email address, shipping/billing address, and payment details.
  • Browsing behavior, IP address, and device information via cookies.

2. How We Use Your Information

  • To process and fulfill your orders.
  • To communicate with you regarding your order or offers.
  • To improve our services and user experience.

3. Data Sharing

  • We do not sell or rent your data to third parties.
  • Your data may be shared with logistics and payment partners solely for fulfilling your orders.

4. Security

  • We use secure socket layer (SSL) technology to encrypt all data.
  • Your payment details are handled securely via third-party payment gateways.

5. Cookies

  • We use cookies to enhance your browsing experience. You can control or disable them through your browser settings.




Shipping Policy

We aim to deliver your pooja essentials safely and promptly.

1. Shipping Locations

  • We ship across India. For international shipping, please contact our customer support.

2. Dispatch Time

  • Orders are usually dispatched within 1–3 working days after confirmation.

3. Delivery Time

  • Delivery may take 3–7 working days depending on your location and courier availability.

4. Shipping Charges

  • Shipping charges are calculated at checkout based on your location and order value.
  • Free shipping may be offered on select orders or promotional events.

5. Tracking

  • Once shipped, tracking details will be shared via SMS/email.




Refund and Return Policy

We strive to ensure that you are satisfied with your purchase. However, if you are not, we offer the following policy:

1. Returns

  • You may return products within 7 days of delivery if:
    • The product is damaged, defective, or incorrect.
    • The item is unused and in original packaging.

2. Non-returnable Items

  • Items like used incense, opened dhoop packs, or consumables are non-returnable unless damaged in transit.

3. Refunds

  • Refunds will be credited to the original payment method within 5–7 business days after product inspection.

4. Replacements

  • In case of damaged or defective items, we will offer a replacement at no extra cost.

    Replacement will be done within 3-4 business days .

    Replaced products will be delivered within 5-7 business days .

5. How to Request

  • Email us at [Sresiddarameswara@gmail.com] or call with your order number and concern. Include pictures if needed.

Managed by – RAHUL K S
email id -sresiddarameswara@gmail.com
phone number –8073647426